1. Customized Orders: For custom orders, the manufacturing and customization process will take a minimum of 3-5 days, depending upon the complexity of the customization requirements. Please note that this timeframe is an estimate, and we strive to complete your order as quickly as possible without compromising quality.
2. Other Items: Non-customized items will be shipped within 2 business days of receiving the order.
3. Delivery Time: The estimated delivery time is 7-10 days from the date of shipment. However, please note that delivery times may vary depending on the courier partners and the destination address.
4. Delivery Charges: Any applicable delivery charges will be clearly mentioned and added during the payment process. Please review the total amount including delivery charges before confirming your order.
5. Damaged Product Replacement: In the unfortunate event that your product arrives damaged during shipping, we kindly request you to record a video while opening the package. This video will serve as proof of the damage and help us process a hassle-free replacement for you.
6. Submitting the Video Proof: Please submit the recorded video to our customer support team within  days of receiving the damaged product. We will review the video and proceed with the replacement process.
7. Note: The above replacement policy is applicable only for products damaged during shipping and does not cover damage caused by misuse or mishandling.
We strive to provide you with quality products and reliable shipping services. If you have any further questions or need assistance, please reach out to our customer support team.”