At The Craft Station, every piece is handcrafted specifically for you. Because of this, our returns policy works a little differently than a standard retail store.
Custom & Personalized Orders
Vermala preservation, personalized nameplates, custom wall art, and any made-to-order pieces are not eligible for return or refund once production has started, since these are created specifically for your requirements and cannot be resold.
Non-Personalized Products
For ready-made items (non-customized keychains, decor pieces, etc.), we accept returns within 7 days of delivery, provided the item is unused and in its original packaging.
Damaged or Defective Items
If your order arrives damaged or defective, contact us within 48 hours of delivery with photos or video of the item and packaging. We’ll offer a replacement or refund depending on the issue.
How to Request a Return
Reach out via WhatsApp or call at +91 9682100873, or through our Contact page, with your order number and issue details.
Refund Timeline
Approved refunds are processed within 7-10 business days to your original payment method.
