“Cancellation and Refund Policy:
1. All orders require 100% advance payment at the time of purchase.
2. Once an order is placed and payment is received, it cannot be canceled or refunded.
3. In the event that the product is damaged during shipping, we require video proof with proper unboxing to verify the issue.
4. Please record a video while unboxing the package, clearly showing the damaged product and its packaging.
5. Submit the video to our customer support team within 7 days of receiving the damaged product.
6. After verifying the video proof, we will send a new product to replace the damaged one at no additional cost to you.
7. Please note that this policy applies only to products damaged during shipping and does not cover damage caused by misuse or mishandling.
We recommend reviewing the product carefully upon delivery and reporting any issues to us within the specified timeframe to ensure a prompt resolution.
If you have any questions or need further assistance, please reach out to our customer support team.”